Privacy Policy

1. Introduction

Silhouette ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at silhouette.madethis.app and make a purchase from us.

By using our site, you agree to the collection and use of information in accordance with this policy. If you have questions, contact us at team@silhouette.madethis.app.

2. Information We Collect

We collect the following types of personal information:

• —Identity & Contact: Full name, email address, phone number, and billing/shipping address.
• —Payment Information: Credit/debit card details and billing address. Payment data is processed by Stripe and is never stored on our servers.
• —Order Data: Products purchased, order history, and transaction details.
• —Technical Data: IP address, browser type, device information, pages viewed, and referring URLs — collected automatically via cookies and analytics tools.

3. How We Use Your Information

We use your personal information for the following purposes:

• —Order Fulfillment: Processing and delivering your orders, sending order confirmations and shipping notifications.
• —Customer Service: Responding to inquiries, processing returns, and resolving disputes.
• —Marketing: Sending promotional emails and updates about new arrivals — only with your consent. You can opt out at any time via the unsubscribe link in any email or by emailing us directly.
• —Site Improvement: Analyzing usage trends to improve our website and shopping experience.

4. How We Share Your Information

We do not sell your personal information. We share your data only with the following trusted third parties:

• —Stripe: Our payment processor. Stripe handles all payment card data in accordance with PCI-DSS standards. View Stripe's privacy policy at stripe.com/privacy.
• —Shipping Carriers: We share your name and delivery address with carriers (e.g., USPS, FedEx, UPS) to fulfill and track your order.
• —Suppliers: As a dropship store, your order details may be shared with our supplier partners solely for fulfillment purposes.
• —Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Cookies

We use cookies and similar tracking technologies to enhance your shopping experience. Cookies help us remember your cart, understand site traffic, and personalize your experience.

You can control cookies through your browser settings. Disabling certain cookies may impact site functionality (e.g., cart persistence). We do not use third-party advertising cookies.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy — typically for the duration of your customer relationship and up to 7 years for legal and tax compliance purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• —Access: Request a copy of the personal data we hold about you.
• —Correction: Request correction of inaccurate or incomplete data.
• —Deletion: Request deletion of your personal data, subject to legal obligations.
• —Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, email us at team@silhouette.madethis.app.

8. Security

We use industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date. Continued use of our site after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions, requests, or concerns, contact us at:

Silhouette
team@silhouette.madethis.app